Wawa Reviews

Based on 196 customer reviews from our shopper community, Wawa’s overall rating is 3.42 out of 5 stars and 74% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 100% of reviewers consider Wawa overall a good value option, based on a rating of 4.25 from 4 votes. Most consumers are generally satisfied with Customer Service (3.83 / 6 reviews) and Price & Quality (3.43 / 7 reviews) Wawa offers. The most common issue with Wawa is around Return Policy based on a rating of 1.0.

3.4

196 Reviews

Overall Rating

5 Stars

31

4 Stars

110

3 Stars

5

2 Stars

10

1 Star

40

Good Value

4.3

Price & Quality

3.4

Shipping & Delivery

0.0

Customer Service

3.8

Return Policy

1.0

All Reviews (196)
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A38yolady
May 08, 2023
"I topped my tank yesterday for a total…"
I topped my tank yesterday for a total of $33 and the following day I get a notice from my bank that I had a low balance due to a hold by WaWa for $175!!!! Which in turn affected my ability to spend MY money towards other needs until this hold is removed which I was told that it could take up to several days!!! This should be illegal, but is not!
Never never again will I patronize this business and will make sure everyone I know knows about it! If we live on a budget this can be disastrous- incurring overdraft fees for other charges made bc Wawa decided to hold 142$ above what I spent.
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yellowfrog297
April 27, 2023
"Lack of consistency"
When customers ask of hot peppers on a sandwich, it's because they like the taste of hot peppers. The sandwiches are usually light when it comes to condiments, but out of about 20 bites on my last sandwich, I only tasted a hot pepper on four bites.
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LoisJohnston
April 21, 2023
"The Wawa in Venice is the worst Wawa I…"
The Wawa in Venice is the worst Wawa I have ever been too, the cashier was dropping the f word to 15 year old girls, was very rude to costumers even when being nice, selling underage kids eyedrops when high. This should be a zero star.
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sadtiger541
April 19, 2023
"I've never had an issue at WaWa"
I've never had an issue at WaWa. I drink the shakes religiously and they taste great. Management always makes thinjgs right!
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orangefrog948
March 22, 2023
"convenience means not having to make the food yourself"
I don't know who made the decision to stop allowing the deli to put the hashbrowns inside the breakfast burrito. they say you can buy a hashbrown and add it yourself. the only problem with this is you have to unroll the burrito after it has been sealed, then try to reroll the burrito. this is pretty asinine as most people dont really want to open a burrito to add stuff to it and if they do then they just cant get it rolled and sealed back up, in turn making a huge mess of what used to be kinda appetizing. i have stopped going to WAWA for breakfast and will not return. this was something i would get 3-4 times a week, and just wont be back, unless they decide that was a mistake and start allowing these items to be served in a convenient way. its not a self service thing its supposed to be a convenience thing.
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Leslie.Ward
March 20, 2023
"Great option for convenience and value for the $"
I have to agree with some others in that they were the 'go to' place for food without having to deal with fast food chain lines. It does seem they are starting to lose the luster which is unfortunate. They were hitting it hard and true! I like that they have bowls you can customize and some other items are unique. I had a buffalo mac n cheese/chicken panini that was off the chain. They used to make mac n cheese with horseradish sauce that was awesome, as well. Unfortunately, they stopped that concoction ;(( I just hope corporate steps in and steps up the game before people start losing interest based upon negative reviews I noticed.
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redgoose653
March 07, 2023
"I purchased 3 coffees at $2.66 a piece…"
I purchased 3 coffees at $2.66 a piece and not one was recorded with only $6.00 left before getting a reward. Sorry, switching to RACE TRACK where the same coffee is $2.34.
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FloydCastro
February 28, 2023
"In the middle of the day(2.27.23) most…"
In the middle of the day(2.27.23) most of distributors were "closed" - cones in front. Drivers were crushing around looking for spot to even create a line to an open one since it's tight there with full scale store and people walking car to store between them.
Disaster at such busy plaza with multiple stores to cross to them thru. Why to have so many(10+!) distributors if most are "out of business" due to just obviously lock of attendants presence (I saw 1! In field so to speak)
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angryswan999
February 20, 2023
"I experienced the absolute worst customer service!"
I experienced the absolute worst customer service in my entire life this evening. I used to be a strong supporter of Wawa, but after this incident, I will never patronize Wawa for any reason again. I had a reward for a smoothie or cappuccino and placed my order in the Wawa app. When I asked for my drink, as I could see it behind the counter with my name on the order sticker, I was informed by employee Madison that it was not paid for. I let her know I had placed the order in the app and used a reward. The order was completed totally in the app. She refused to give me the drink and just brushed by me without a word, going to the cash register area. She remained there for about five minutes. I finally decided to go approach her about my order. She was checking out another customer, so she clearly was not doing anything about my order. I again asked her about it and she was very rude to me, stating that the order was not paid for. I attempted to show her the order in the app. She again walked away without a word. I went back to the coffee/drink area where she went. At this point, she shoved the cup with my order at me. I looked at the sticker on the cup that had been there THE ENTIRE TIME and saw that it said PAID. She treated me extremely rudely and never acknowledged HER MISTAKE, never apologized. This was the rudest, most ignorant individual I have encountered in many years. She should certainly NOT working in customer service. This is not an experience I would expect from Wawa. Sadly, I can't say I'm entirely surprised, as this location has been progressively worse and worse but this was the final straw. The actions of Wawa employee Madison lost a loyal customer today, and I will certainly be sharing this experience with everyone else I know who may patronize Wawa.
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bluegorilla295
February 15, 2023
"The rewards program is terrible"
The rewards program is terrible. May as well not even have one. Cryptic coupons that offer junk discounts for undesirable items. Don’t look for value in their app.
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happydog426
February 11, 2023
"I really hate this place"
Have had some varied experiences here. But mostly I just come out of this store feeling crappy about myself after the way I'm treated, I'm not rude or anything. Quite the opposite (But maybe I should be?)

Now when I see the wawa logo or wrapper, i just feel bad, stressed out, sad. So many times I have come here, paid for their flavorless, overpriced food and dealt with rude employees. They look down at you.

I did try to contact wawa about it, completly ignored. I just really hate this place, Rude, mean employees, do not get me starter on (some) of the managers, one of them is a freakin psycho. Name starts with a P

I have been walking down to the dillapidated hobo and crackhead filled 711 and that place SUCKS just to get things like coffee now, because how unsafe I feel there far dwarfs how bad I feel at or near a wawas.

Also, they removed the Wi-Fi (that they advertise on their site, signs, etc) at my location so the homeless people would go away, wow. How dare them charge their phone while they eat food they paid for right?

Screw this place, screw this company.

IN short, this place makes me feel horrible about myself and I cannot tolerate being at or near one. I was just there and tried to score on one of their deals and had to argue with the employee to get them to recognize it (5.45 for jr. Joagie and side, they kept asking for ufll price). He was being mean before and he turned the nastiness up to 11 after that. BLEH.
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bigmeercat526
February 11, 2023
"I really hate this place"
Have had some varied experiences here. But mostly I just come out of this store feeling crappy about myself after the way I'm treated, I'm not rude or anything. Quite the opposite (But maybe I should be?)

Now when I see the wawa logo or wrapper, i just feel bad, stressed out, sad. So many times I have come here, paid for their flavorless, overpriced food and dealt with rude employees. They look down at you.

I did try to contact wawa about it, completly ignored. I just really hate this place, Rude, mean employees, do not get me starter on (some) of the managers, one of them is a freakin psycho. Name starts with a P

I have been walking down to the dillapidated hobo and crackhead filled 711 and that place SUCKS just to get things like coffee now, because how unsafe I feel there far dwarfs how bad I feel at or near a wawas.

Also, they removed the Wi-Fi (that they advertise on their site, signs, etc) at my location so the homeless people would go away, wow. How dare them charge their phone while they eat food they paid for right?

Screw this place, screw this company.

IN short, this place makes me feel horrible about myself and I cannot tolerate being at or near one. I was just there and tried to score on one of their deals and had to argue with the employee to get them to recognize it (5.45 for jr. Joagie and side, they kept asking for ufll price). He was being mean before and he turned the nastiness up to 11 after that. BLEH.
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heatherdenison2014
January 27, 2023
"First Timer"
First time trying their food. Seen the ads for the brisket panini. Have to say it was terrible. Very salty, the meat looked more like stew meat and the bread, well one side was too tough to bite through.
Needless to say, I won't be returning for food any time soon.
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purplekoala183
January 25, 2023
"I may be lucky"
I may be lucky, but I've never been to a Wawa that wasn't great. Employees are usually very friendly, stores are clean, and they have a huge variety of products (especially the newer stores). When vacationing in Florida the first thing I look for is the location of the closest Wawa. For me, it's a destination (especially the one on Orange Blossom Rd., overlooking Sea World). If I could, 6 stars!
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WendyHunt
January 16, 2023
"Coffee…"
My husband and I always loved their dark roast coffee but lately it has tasted like light to medium roast. It is definitely not the same cuban style. We tried both Ft Pierce and Vero beach stores ond different mornings. Same watery coffee sold as dark roast. Not happy. Oh well, we'll make our own from now on.

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Questions & Answers
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What made you choose wawa over similar businesses?

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Carla.Kuhn
December 18, 2019

“It is almost as good as Sheetz. Runner-up for first place.”

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